Frequently asked questions

Everything you need to get started and manage your Star VPN account.

What is a VPN?

A VPN encrypts your internet connection and hides your IP address, keeping what you do online private on any network. Learn more about VPNs →

How do I start using Star VPN?

It’s simple — just download the app for your platform and open it. On iOS and macOS, allow adding VPN configurations when prompted so Star VPN can establish the connection.

How can I use Premium on all my devices?

Sign in on your Premium device with your email address, then sign in on your other devices using the same email — Premium is restored automatically.

  • Select “Sign in” from the menu
  • Enter your email address
  • Check your inbox (and spam folder) for the confirmation code
  • Enter the code in the Star VPN app
How can I restore my purchase?

If you reinstalled the app or want Premium on another device within the same platform, you can restore your purchases. Select “Restore Purchases” on the purchases screen and follow the instructions.

How do I quit or close Star VPN on macOS?

You can close the app or change its start-up behavior from the application menu.

How can I cancel subscription auto-renewal?

iOS / macOS: follow Apple’s guide at support.apple.com/en-us/HT202039.

Android: follow Google Play’s guide at support.google.com/googleplay/answer/7018481.

Purchased on our website: contact us at support@starvpnapp.com.

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